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Noticeboard

Primary Care Network

We have recently joined a Primary Care Network (WGGL) - working with the following local GP Surgeries:

The Long Melford Practice

Wickhambrook Surgery

Glemsford Surgery

Clare Guildhall Surgery

Suffolk GP Federation

 For more information please click  Here

Important Notice for our Patients

We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff.  Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know.  This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients.  Thank you.

From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments.  A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.

Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text?  Please inform Reception.  Thank you.

Freedom Of Information

Freedom Of Information

Background

The Freedom of Information Act 2000 aims to ensure that General Practice contractors providing general or personal medical services are open to the public concerning the way we operate.

Routinely Published Information

In compliance with the Act, the Practice has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact us using the details below.

Who can request information?

Under the Act, any individual is able to make a request to the Hadleigh Practice for information.  An applicant is entitled to be informed in writing by the Practice, whether the Practice holds information required and if this is the case, to have the information communicated to him/her.

How can a request be made?

Requests must –

  • Be made in writing (this can be electronically eg mail/fax)
  • State the name of the applicant and an address for correspondence
  • Describe the information requested

What will the Practice do?

Following a request the Practice will reply within 20 working days of the request being made to say if the information is available or not.  The Practice will then try to provide the information in the preferred format of the applicant.  Information may be shared on a website or on hard copy. 

Do I Have to Pay for Information?

Anything listed in the Publication Scheme is available free of charge if providing one copy in paper-format or if it is downloaded from our website or sent electronically.

Contact Details

Please send requests by letter to:

Practice Manager

Glemsford Surgery

Lion Road

Glemsford 

Sudbury CO10 7RF

Please send requests by email to:

WSCCG.GlemsfordSurgery@nhs.net

Is There Any Information I Can Not be Given?

The Practice will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:

  • Someone else’s medical records (protected by the Data Protection Act 1998)
  • Personal information (protected by the Data Protection Act 1998)
  • A company’s trade secrets.
  • Any information held in Court records  

 

FOI Publication Scheme

 



 
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