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Additional Flu Clinic - Saturday 17th November

Over 65's Vaccinations Available on this date

Please call the Surgery to book your appointment

Under 65's At Risk Patients vaccinations also available on Saturday 17th November

Saturday 27th October 2018

08:00am to 12:00pm 

Under 65's At Risk Patients appointments still available - please call to book your appointment

Please make every effort to attend one of these days as these will be the only dedicated sessions we will be having for seasonal flu vaccinations.

The Surgery will remain open for general enquiries, but receptionists will direct you to call 111 should you need to see a Doctor that day.

From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments.  A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.

Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text?  Please inform Reception.  Thank you.

Medical Matters

Please only use the "Contact Us" form on the website for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and complaints CANNOT be dealt with via this form.  If you have a query regarding a medical matter PLEASE TELEPHONE RECEPTION where you can be directed to the appropriate person.

Dispenser/Pharmacy Technician Required

Pharmacy located with the GP Practice is looking to recruit a part time Dispenser/Pharmacy Technician.  Experience is preferred, however, training would be provided for the right candidate.

Applicants will need to be organised, flexible and able to work as part of a team and work well under pressure.  Duties will include processing and dispensing prescriptions, stock management and dealing with customers.

Flexibility to cover sickness and holidays is required.  Computer literacy is desired (Training will be given on our clinical systems)

This is a part time post offering 32 hours per week.

Salary based on experience and qualifications.

Please apply with a covering letter and enclose a copy of your CV to:-

Annabel Davey - Pharmacist - The Surgery, Lion Road, Glemsford, Sudbury, CO10 7RF.

Practice Policies

Patient Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service.   For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given. Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Protection and Use of Your Information

We ask for information about you so that you can receive the best possible care and treatment.  We keep this information together with details of your care, to ensure that your doctor or nurse has accurate and up to date information.  It also may be needed if we see you again.

There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Health Authority.  This is always done confidentially or by removing your identifying details when they are not essential.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

As part of this Practice’s contribution to the study of clinical care, we provide important anonymised information on diseases and treatments for research by third parties including academic, patient and commercial organisations. 

No identifiable information such as your name and address is provided.  This data is combined with similar data from  many other practices to give more than one million anonymised records.  Such information contributes to our understanding of health and health care.

This Practice is registered under the Data Protection Act –

Registration Reference: Z6203579

Everyone should be able to see the information that is kept in their medical records.  If you wish to see your own medical records you should submit a request in writing to the Practice Manager.  We will only give your relatives, friends and carers information if you want us to. 


We are assisted at our surgery by being fully computerised with computer terminals in the consulting rooms on which patients’ details such as major diagnoses, treatment, allergies, screening tests and immunisations are stored.  This applies also to records of patients whose notes are normally kept at the branch surgery.  Naturally, any information kept is confidential and the Practice conforms to the requirements of the Data Protection Act.  The computer helps us to provide a high standard of patient care.

Complaints Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria. If you are dissatisfied with any aspect of service provision from Glemsford Surgery, please in the first instance contact our Practice Manager either by telephone, in person or in writing and they will attempt to resolve the problems/concerns before they become a major issue.  We liaise closely with PALS (The Patient Advice & Liaison Service) provided by NHS Suffolk who are available to contact on Freephone 0800 389 6819 (option 1), Monday to Friday 08:30 to 16:30. PALS is a local contact, based in Ipswich, Suffolk. 

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Contact Details for NHS Suffolk

NHS Suffolk is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address: Rushbrook House, Paper Mill Lane,  Bramford, Ipswich, Suffolk IP8 4DE.

Violent/Abusive Patients – Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The patient will then be added to the Special Allocation Patient Scheme where all medical care will be provided by Woodbridge Surgery, Ipswich. Patients on the Special Allocation Scheme are allowed back into mainstream practice as and when advised by the Woodbridge Surgery.

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