The Long Melford Practice
Clare Guildhall Surgery
Suffolk GP Federation
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We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff. Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know. This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients. Thank you.
From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments. A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.
Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text? Please inform Reception. Thank you.
You can make an appointment by telephoning the surgery or by calling in at the reception desk between the hours of 08:00 and 18:30 Monday to Friday. Our receptionists may ask for a brief description of your problem, this will aid them in booking you in with the most appropriate clinical team member. This could be a GP, Nurse Practitioner, Nurse or HCA.
You are free to consult any of the doctors in the practice, although we encourage you stay with one particular doctor for the care of an on-going problem. It may not always be possible to see the doctor of your choice, especially if you wish to be seen urgently, but in an emergency you will be able to see or speak to a doctor.
The majority of GP appointments are ten minute duration. We kindly ask that you try to observe the "One Appointment, One Problem" ethos. We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot. The main reason for this request is clinical safety.
To register for this service please come to the surgery in person with photo-ID and inform the receptionist you would like to register for SystmOnline. You will then be supplied with a username, password and a user guide.
Suffolk GP+ is for patients who urgently need a doctor's appointment and are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our normal opening hours. Patients cannot refer themselves into this service.
The service is staffed by local Suffolk GP's and Nurse Practitioners in Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation. You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
When the surgery is open, the receptionist will always be able to contact the doctor in case of an emergency.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are too ill to come to the surgery, a home visit can be arranged by telephoning the surgery. Requests for visits should ideally be made before 10:00 if possible.
Please be prepared to supply the receptionist with the patient’s name, address, telephone number and brief details of the problem.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
The NHS can provide, free, non-emergency transport to certain appointments. To make a request for transport call the Patient Transport Clinical Assessment and Advice Centre on 0845 8500774. Lines are open Monday-Friday 8:00am-18:30pm and Saturday 8:00am-12 midday.
Please note that at least 48 hours’ notice (not counting Saturday and Sunday) is required by the Ambulance Service for transport to hospital outpatient appointments.
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