We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff. Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know. This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients. Thank you.
From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments. A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.
Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text? Please inform Reception. Thank you.
We are a dispensing practice. This has the advantage that patients can get almost all their necessary medications on a single trip to the surgery.
You can order your repeat prescription in one of the following ways:
If you have the same regular items each month, talk to a member of the dispensary team about managed or batch repeats (where we do the ordering for you).
It would be helpful if you could give the specific name of the medication you require to assist in ordering the correct medications from your repeat list. If a member of staff tells you the doctor wants to review your condition and check your treatment, it is essential that you follow the advice and make an appointment. If you require an item of medication that is not listed on your repeat, the request will have to be put in front of your usual doctor for them to authorise before issuing. In this circumstance, you may be asked to contact the surgery to confirm the doctor’s decision on issuing the medication, you will then be advised when this item may be ready to collect from dispensary or be given further instruction from the doctor.
Please note that it is NHS policy to issue a maximum of 28 days (one month’s) supply of medication at a time, this allows the doctor to ensure safe monitoring of all patients medications and minimises medication wastage due to dose changes/alterations. As such, you will be issued with one month supply of medication at a time unless circumstances such as holidays require different – this to be authorised by your doctor.
48 hours(2 full working days)notice (not including weekends) is required to process a repeat prescription, so please be sure not to run out of your medication. This time is needed in order for the doctors to ensure safe and accurate dispensing to all of our patients. Please allow more time during busier periods such as Christmas, Easter and bank holidays.
Please note: dispensary is closed between 13:00 – 13:30
Residents of Hartest and surrounding villages can collect their repeat medication from Hartest Institute between 12 noon and 1:30pm every Wednesday (excluding Bank Holidays).
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
There is further information about prescription exemptions and fees on the NHS website
Please see information regarding Pharmacy 2 U.
Pharmacy 2 U information
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