Noticeboard

IMPORTANT INFORMATION

Patients and visitors to GP practices across Suffolk and north east Essex are being reminded they must continue to wear face coverings and observe social distancing rules from 19 July when lockdown rules ease.

Health and care leaders say while restrictions are being eased in some public places, strict infection control measures need to be followed in healthcare settings. This will reduce the risk of vulnerable people from becoming infected and help prevent Covid outbreaks that could result in the temporary closure of a surgery.

In addition to wearing a face covering, patients and visitors must practice social distancing and are being urged to wash their hands regularly.

They have also explained that they will still need to restrict access to patients and visitors and to limit the number of people accompanying people to appointments.

Anyone who refuses to wear a face covering and is not medically exempt will be asked to do so by the GP practice.

Maggie Pacini, Consultant in Public Health at Essex County Council, said: “We ask for everyone’s support in keeping people safe. Although legal restrictions on social contact will be removed, people should remain cautious and continue to take sensible steps to protect themselves and those around them.

“If you are asked to continue wearing a face covering when you attend your GP surgery, please remember that this will benefit other patients and also vulnerable people who need to attend in-person. We have a duty to protect each other so that we can live safely with the virus and Keep Covid in Check.”

Stuart Keeble, Director of Public Health at Suffolk County Council, said: “Covid-19 is still at a higher rate within our local communities than we would like. Until infection rates come down, every visitor increases the risk of infection either coming into a healthcare setting or going out with a visitor.

“If you or your loved one had a compromised immune system or were recovering after a serious operation, you would want our clinical colleagues to do everything they could to keep them safe. Please keep helping us so that we can help you and your loved ones.”

For more information, please visit www.sneevaccine.org.uk

National Data Opt Out

We are receiving a high volume of calls regarding the National Data Opt Out after it was featured in the media last week. If you have any queries or would like to know more about this, please visit: 

https://digital.nhs.uk/services/national-data-opt-out

Covid Vaccine Status

The Government has announced that from 17th May 2021, people will be able to demonstrate their COVID-19 vaccine status for travelling purposes by accessing the NHS app, or by calling 119.

Do not contact the GP Surgery about your COVID-19 vaccination status.  GPs cannot provide letters showing your COVID-19 status.

 We are aware that there are issues with the telephone lines and patients having long waits to get through to Reception.  We are working to get the telephone system updated, but these things take time.                              Please bear with us. 

 

 

IMPORTANT ADVICE FOR OUR PATIENTS AND CARERS

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

PLEASE DO NOT VISIT THE SURGERY IF YOU HAVE ANY OF THE SYMPTOMS ABOVE, STAY AT HOME AND ARRANGE TO HAVE A TEST ON WWW.GOV.UK.

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above, stay at home and isolate for 10 days.  You should arrange to have a test - visit www.gov.uk.

 

Practice Policies

Patient Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service.   For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given. Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Protection and Use of Your Information

We ask for information about you so that you can receive the best possible care and treatment.  We keep this information together with details of your care, to ensure that your doctor or nurse has accurate and up to date information.  It also may be needed if we see you again.

There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Health Authority.  This is always done confidentially or by removing your identifying details when they are not essential.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

As part of this Practice’s contribution to the study of clinical care, we provide important anonymised information on diseases and treatments for research by third parties including academic, patient and commercial organisations. 

No identifiable information such as your name and address is provided.  This data is combined with similar data from  many other practices to give more than one million anonymised records.  Such information contributes to our understanding of health and health care.

This Practice is registered under the Data Protection Act –

Registration Reference: Z6203579

Everyone should be able to see the information that is kept in their medical records.  If you wish to see your own medical records you should submit a request in writing to the Practice Manager.  We will only give your relatives, friends and carers information if you want us to. 

Computer

We are assisted at our surgery by being fully computerised with computer terminals in the consulting rooms on which patients’ details such as major diagnoses, treatment, allergies, screening tests and immunisations are stored.  This applies also to records of patients whose notes are normally kept at the branch surgery.  Naturally, any information kept is confidential and the Practice conforms to the requirements of the Data Protection Act.  The computer helps us to provide a high standard of patient care.

Complaints Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria. If you are dissatisfied with any aspect of service provision from Glemsford Surgery, please in the first instance contact our Practice Manager either by telephone, in person or in writing and they will attempt to resolve the problems/concerns before they become a major issue.  We liaise closely with PALS (The Patient Advice & Liaison Service) provided by NHS Suffolk who are available to contact on Freephone 0800 389 6819 (option 1), Monday to Friday 08:30 to 16:30. PALS is a local contact, based in Ipswich, Suffolk. 

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Contact Details for NHS Suffolk

NHS Suffolk is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address: Rushbrook House, Paper Mill Lane,  Bramford, Ipswich, Suffolk IP8 4DE.

Violent/Abusive Patients – Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The patient will then be added to the Special Allocation Patient Scheme where all medical care will be provided by Woodbridge Surgery, Ipswich. Patients on the Special Allocation Scheme are allowed back into mainstream practice as and when advised by the Woodbridge Surgery.



 
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