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Fond Farewell to Dr. Giblin

Glemsford Surgery is very sad to share that Dr. Mary Giblin is leaving us for pastures new.  Dr. Giblin will be very sadly missed and we know that our patients, friends, and carers will join us to wish her all the best in the future.  Dr. Giblin has been a Partner at Glemsford Surgery since 1999 and has worked tirelessly to provide excellent care over the years.  We thank her for her years of service to Glemsford and our neighbouring villages and wish her all the best for the future!

In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk and North East Essex in a safe and phased way.  It has begun with NHS hospital staff.  We will keep you updated as to when this test is available to different staff and patient groups.  Meanwhile, please may we request that you DO NOT ASK YOUR GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.



Updated 19th March 2020 - for more information please click on the link below to visit our dedicated "Coronavirus Advice" page by clicking on the tab "Coronavirus"

The Public are advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

A new continuous cough OR

High temperature of 37.8 degrees centigrade or higher

To reduce your chances of catching COVID-19

and reduce pressure on your local GP practice

during this busy time, appointments will be

carried out over the phone unless there is a

clinical need for you to come into the practice.

This will help minimise risk while continuing

to ensure people get the care and advice they



Please DO NOT book a GP appointment using the ONLINE SERVICES if you suspect you have contracted Coronavirus.  Please call NHS 111 instead.

Like the common cold, coronavirus infection usually occurs through close contact

Practice Policies

Patient Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service.   For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given. Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Protection and Use of Your Information

We ask for information about you so that you can receive the best possible care and treatment.  We keep this information together with details of your care, to ensure that your doctor or nurse has accurate and up to date information.  It also may be needed if we see you again.

There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Health Authority.  This is always done confidentially or by removing your identifying details when they are not essential.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

As part of this Practice’s contribution to the study of clinical care, we provide important anonymised information on diseases and treatments for research by third parties including academic, patient and commercial organisations. 

No identifiable information such as your name and address is provided.  This data is combined with similar data from  many other practices to give more than one million anonymised records.  Such information contributes to our understanding of health and health care.

This Practice is registered under the Data Protection Act –

Registration Reference: Z6203579

Everyone should be able to see the information that is kept in their medical records.  If you wish to see your own medical records you should submit a request in writing to the Practice Manager.  We will only give your relatives, friends and carers information if you want us to. 


We are assisted at our surgery by being fully computerised with computer terminals in the consulting rooms on which patients’ details such as major diagnoses, treatment, allergies, screening tests and immunisations are stored.  This applies also to records of patients whose notes are normally kept at the branch surgery.  Naturally, any information kept is confidential and the Practice conforms to the requirements of the Data Protection Act.  The computer helps us to provide a high standard of patient care.

Complaints Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria. If you are dissatisfied with any aspect of service provision from Glemsford Surgery, please in the first instance contact our Practice Manager either by telephone, in person or in writing and they will attempt to resolve the problems/concerns before they become a major issue.  We liaise closely with PALS (The Patient Advice & Liaison Service) provided by NHS Suffolk who are available to contact on Freephone 0800 389 6819 (option 1), Monday to Friday 08:30 to 16:30. PALS is a local contact, based in Ipswich, Suffolk. 

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Contact Details for NHS Suffolk

NHS Suffolk is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address: Rushbrook House, Paper Mill Lane,  Bramford, Ipswich, Suffolk IP8 4DE.

Violent/Abusive Patients – Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The patient will then be added to the Special Allocation Patient Scheme where all medical care will be provided by Woodbridge Surgery, Ipswich. Patients on the Special Allocation Scheme are allowed back into mainstream practice as and when advised by the Woodbridge Surgery.

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