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Noticeboard

The Staff and GP's would like to say a big THANK YOU to patients for their generous Christmas Gifts 

You will probably know that your doctors' surgeries and your local hospital are under extreme pressure especially as there are a lot of viral infections around at this time of year.  We want to be able to provide the best care to all of our patients but especially those who are the most unwell.  To help us to help you in this way, there are a few simple things that you can do:

  • Before ringing your surgery, remember that your local Pharmacy can help with most self-limiting illnesses.
  • Stock up on simple preparations and medicines, such as paracetamol, calpol/nurofen for children, anti-diarrhoeal medicine rehydration mixtures and indigestion remedies (all available from your Pharmacy) 
  • Remember to stock up on any of your repeat medications in good time for Christmas.
  • Please spread this message to your family and friends.

Staff Update - We are very sorry to let our patients know that Dr Rosie Frankenberg will be retiring from the Surgery at the beginning of February 2020.  We want to thank Rosie for  her hard work and contribution to our Surgery since she joined us as a Partner in April 2018 and prior to then when she helped us a locum GP.  Good luck and best wishes are sent from us all.

Did you know you can still have your free flu vaccination ? If you are aged 65 or over or are in an "at Risk" group please ask Reception to book you in for your vaccination.  Flu can be unpleasant and it is important to ensure that sufficient patients do have their vaccination to safeguard enough immunity to protect the wider population.

Appointments

appointment_1You can make an appointment by telephoning the surgery or by calling in at the reception desk between the hours of 08:00 and 18:30 Monday to Friday. Our receptionists may ask for a brief description of your problem, this will aid them in booking you in with the most appropriate clinical team member.  This could be a GP, Nurse Practitioner, Nurse or HCA. 

You are free to consult any of the doctors in the practice, although we encourage you stay with one particular doctor for the care of an on-going problem. It may not always be possible to see the doctor of your choice, especially if you wish to be seen urgently, but in an emergency you will be able to see or speak to a doctor.

One Appointment, One Problem

The majority of GP appointments are ten minute duration.  We kindly ask that you try to observe the "One Appointment, One Problem" ethos.  We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.  The main reason for this request is clinical safety.

Book Appointments Online

To register for this service please come to the surgery in person with photo-ID and inform the receptionist you would like to register for SystmOnline.  You will then be supplied with a username, password and a user guide.

GP+ Appointments

Suffolk GP+ is for patients who urgently need a doctor's appointment and are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our normal opening hours.  Patients cannot refer themselves into this service.

The service is staffed by local Suffolk GP's and Nurse Practitioners in Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.  You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Emergencies

When the surgery is open, the receptionist will always be able to contact the doctor in case of an emergency.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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