Noticeboard

It is with regret that after many happy years, we have said goodbye to Dr Piccaver.  Dr Piccaver has moved on to pastures new and we wish him all the best.

We are aware that there are issues with the telephone lines and patients having long waits to get through to Reception.  We are working to get the telephone system updated, but these things take time.                              Please bear with us. 

COVID-19 VACCINATION

Due to the huge task of vaccinating so many people nationwide, the vaccine is going to be delivered in various ways, by mass vaccination hubs, smaller hubs and some GP Surgeries. We are working with 27 other practices and the Suffolk GP Federation to deliver the vaccination programme via a mass vaccination hub.  

When you are invited you will receive a text from NHS-Noreply or a letter with a unique booking code and web link. 

All Patients will be invited for their vaccine when they are eligible.  Please be patient, you will be contacted when you are eligible.

  

Information is available on the government website

(https://www.gov.uk/government/publications/covid-19-vaccination-why-you-are-being-asked-to-wait/why-you-have-to-wait-for-your-covid-19-vaccine)

We understand your anxiety but would like to assure you that as soon as is possible, you will be contacted and invited for your vaccination.

Suffolk and North East Essex System have launched a Covid-19 Vaccine website which gives a range of information about the vaccination roll out, links to local networks and organisations and a detailed set of FAQs.  There is also information about the vaccination centres and sites across Suffolk and North East Essex with local case studies and sites, including maps highlighting their location.  SNEE NHS COVID-19 Vaccination Service (sneevaccine.org.uk)

IMPORTANT ADVICE FOR OUR PATIENTS AND CARERS

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

PLEASE DO NOT VISIT THE SURGERY IF YOU HAVE ANY OF THE SYMPTOMS ABOVE, STAY AT HOME AND ARRANGE TO HAVE A TEST ON WWW.GOV.UK.

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above, stay at home and isolate for 10 days.  You should arrange to have a test - visit www.gov.uk.

 

Appointments

appointment_1You can make an appointment by telephoning the surgery or by calling in at the reception desk between the hours of 08:00 and 18:30 Monday to Friday. Our receptionists may ask for a brief description of your problem, this will aid them in booking you in with the most appropriate clinical team member.  This could be a GP, Nurse Practitioner, Nurse or HCA. 

You are free to consult any of the doctors in the practice, although we encourage you stay with one particular doctor for the care of an on-going problem. It may not always be possible to see the doctor of your choice, especially if you wish to be seen urgently, but in an emergency you will be able to see or speak to a doctor.

One Appointment, One Problem

The majority of GP appointments are ten minute duration.  We kindly ask that you try to observe the "One Appointment, One Problem" ethos.  We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.  The main reason for this request is clinical safety.

Book Appointments Online

To register for this service please come to the surgery in person with photo-ID and inform the receptionist you would like to register for SystmOnline.  You will then be supplied with a username, password and a user guide.

GP+ Appointments

Suffolk GP+ is for patients who urgently need a doctor's appointment and are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our normal opening hours.  Patients cannot refer themselves into this service.

The service is staffed by local Suffolk GP's and Nurse Practitioners in Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.  You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Emergencies

When the surgery is open, the receptionist will always be able to contact the doctor in case of an emergency.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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