Coronavirus Emergency Phoneline

Home, But Not alone. Supporting Vulnerable people in Suffolk.

0800 876 629 

The home, but not alone free phoneline is for people who need urgent help & support during the coronavirus pandemic. It is only for people who do NOT have support available from friends, family or neighbours & are struggling for food, medicines or other supplies. 

Useful Information for Patients Relating to Covid-19 (Coronavirus) - please read

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above, stay at home and arrange to have a test to see if you have COVID-19.

Hand washing and hand hygiene advice

Hand hygiene remains the single most factor in reducing the risk of infection.

Currently, hand hygiene is advised for Covid-19 when

  • after coughing, sneezing or blowing your nose
  • before leaving home
  • on arrival at school/workplace
  • after travelling on public transport
  • after using the toilet
  • after breaks and sporting activities
  • before food preparation
  • before eating any food, including snacks
  • before leaving school/workplace

Hands should be washed using warm water and soap liquid soap is preferred as shared bar soap can become contaminated with germs/micro-organisms, which can then be passed from one person to another.  This is the reason that only liquid soap is used in healthcare settings. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available on visibly clean hands.

This should be done often and thoroughly with soap and water, for at least 20 seconds, rinse and dry thoroughly. The same applies to those caring for anyone that is being tested for Covid-19. Avoid touching your eyes, nose, and mouth with unwashed hands.

Please read the document below regarding how our appointments and services will operate during the COVID-19 outbreak.

Information regarding appointments COVID-19

We now have some information for patients regarding caring for patients at highest clinical risk from COVID-19.  Please read the following document.

Frequently Asked Questions For Patients about At Risk Categories

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