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Primary Care Network

We have recently joined a Primary Care Network (WGGL) - working with the following local GP Surgeries:

The Long Melford Practice

Wickhambrook Surgery

Glemsford Surgery

Clare Guildhall Surgery

Suffolk GP Federation

 For more information please click  Here

Important Notice for our Patients

We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff.  Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know.  This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients.  Thank you.

From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments.  A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.

Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text?  Please inform Reception.  Thank you.

Useful Contacts


West Suffolk Hospital – Main Switchboard        

                01284 713000

Appointments Office                                                    

                01284 713713

X-Ray Department                                                         

                01284 713328

Patient Transport Service                                           

                0845 8500774

Addenbrookes Hospital              

01223 245151

BMI Bury St Edmunds Hospital                                 

                01284 701371



Age UK                                                                                

                01284 757750

Alcoholics Anonymous – National Helpline       

                0845 769 7555

Babergh District Council                                              

                01787 372331

St Edmundsbury Borough Council                           

                01284 763233

The Befriending Scheme                                             

                07906 758035

Citizens Advice Bureau                                                

                01284 753675

CRI (drug misuse)                                                           

                    01284 766554

CRUSE (Bereavement Counselling)                        

                01284 767674

Child Bereavement UK                                                

                01494 568900

Dial-A-Ride Community Transport Service          

                01787 242116

Nicky’s Way (bereaved children)                            

                  01284 766133

MIND (Suffolk Mental Health Support/Counselling)

                0300 111 6000

NHS 111                                                                              


PALS (Patient Advice and Liaison Service)           

                0800 389 6819 (option 1)

Police – 999 in an emergency or non-emergency


Registrar – Births, Deaths & Marriages                 

                01787 314050


                0300 100 1234


                08457 90 90 90

Social Services (Customer First)                                               

                0808 800 4005

Suffolk Community Health Centre                         

                01787 886300

Suffolk Family Carers                                                    


01473 835477

Suffolk Alcohol Treatment Service                         

                01284 775220

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