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Noticeboard

Primary Care Network

We have recently joined a Primary Care Network (WGGL) - working with the following local GP Surgeries:

The Long Melford Practice

Wickhambrook Surgery

Glemsford Surgery

Clare Guildhall Surgery

Suffolk GP Federation

 For more information please click  Here

Important Notice for our Patients

We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff.  Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know.  This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients.  Thank you.

From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments.  A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.

Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text?  Please inform Reception.  Thank you.

Appointments

appointment_1You can make an appointment by telephoning the surgery or by calling in at the reception desk between the hours of 08:00 and 18:30 Monday to Friday. Our receptionists may ask for a brief description of your problem, this will aid them in booking you in with the most appropriate clinical team member.  This could be a GP, Nurse Practitioner, Nurse or HCA. 

You are free to consult any of the doctors in the practice, although we encourage you stay with one particular doctor for the care of an on-going problem. It may not always be possible to see the doctor of your choice, especially if you wish to be seen urgently, but in an emergency you will be able to see or speak to a doctor.

One Appointment, One Problem

The majority of GP appointments are ten minute duration.  We kindly ask that you try to observe the "One Appointment, One Problem" ethos.  We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.  The main reason for this request is clinical safety.

Book Appointments Online

To register for this service please come to the surgery in person with photo-ID and inform the receptionist you would like to register for SystmOnline.  You will then be supplied with a username, password and a user guide.

GP+ Appointments

Suffolk GP+ is for patients who urgently need a doctor's appointment and are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our normal opening hours.  Patients cannot refer themselves into this service.

The service is staffed by local Suffolk GP's and Nurse Practitioners in Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.  You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Emergencies

When the surgery is open, the receptionist will always be able to contact the doctor in case of an emergency.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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