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Noticeboard

Primary Care Network

We have recently joined a Primary Care Network (WGGL) - working with the following local GP Surgeries:

The Long Melford Practice

Wickhambrook Surgery

Glemsford Surgery

Clare Guildhall Surgery

Suffolk GP Federation

 For more information please click  Here

Important Notice for our Patients

We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff.  Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know.  This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients.  Thank you.

From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments.  A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.

Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text?  Please inform Reception.  Thank you.

Test Results

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and call the surgery after 2.00pm once sufficient time has elapsed.

Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Important Information Regarding Test Results

If a Hospital Doctor or Consultant (from West Suffolk Hospital or Addenbrookes) requests that you have a test, ie. a blood test, x-ray, CT scan or MRI etc. please contact the Doctor/Consultant or their secretary DIRECT for the results and NOT the Surgery.

 
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