The Long Melford Practice
Clare Guildhall Surgery
Suffolk GP Federation
For more information please click Here
We are currently experiencing a high number of patients who are failing to attend for their appointment - particularly with our Nursing Staff. Please can we remind all patients that if they cannot attend a pre-booked appointment for any reason that we appreciate a phone call to let us know. This means we are able to re-allocate that appointment for another patient and therefore keeps our waiting times as short as possible for the benefit of all of our patients. Thank you.
From September 2018, the Surgery would like to use SMS text messaging to help communicate with our patients regarding their appointments. A consent form is available here - SMS Text Messaging Consent Form please complete and hand it to Reception.
Currently 46% of patients do not have a mobile number on their records... Do you have a mobile and would you like to be contacted by text? Please inform Reception. Thank you.
When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and call the surgery after 2.00pm once sufficient time has elapsed.
Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
Important Information Regarding Test Results
If a Hospital Doctor or Consultant (from West Suffolk Hospital or Addenbrookes) requests that you have a test, ie. a blood test, x-ray, CT scan or MRI etc. please contact the Doctor/Consultant or their secretary DIRECT for the results and NOT the Surgery.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.
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