Please Note: Pharmacy Telephone Number 01787 322036

Please be aware that the pharmacy is no longer owned by Glemsford Surgery. The Surgery is therefore unable to answer any queries not related to your medical care. 

You can order your repeat prescription in one of the following ways:

• In person – a small white deposit box labelled ‘Repeat Prescriptions’ is situated by the phamracy consultation room on the left side of the surgery. Please deposit a repeat prescriptions slip in the box
• SystmOnline –  Please see the reception team in order to obtain a log in and password to access this service. Once registered you can access the system via the link at the top of this page.
• NHS App - The fastest and easiest way to order. Speak to our reception team if you need advice. You will need a SystmOnline login for this
• Via email - at glemsford.dispensary@nhs.net 

Medication reviews:

Your prescriptions are only authorised for a set length of time. After this you will need a medication review to ensure your medications are still appropriate for you. If a member of staff tells you the doctor or clinical pharmacist wants to review your condition and check your treatment, it is essential that you follow the advice and make an appointment.

Items not on repeat:

If you require an item of medication that is not listed on your repeat, the request will have to be put in front of a doctor for them to authorise before this can be issued. In this circumstance, you may be asked to contact the surgery to confirm the doctor’s decision on issuing the medication. You will then be advised when this item will be sent to your local pharmacy for them to dispense. 

Medication Volumes:

Please note that it is NHS policy to issue a maximum of 28 days (one month’s) supply of medication at a time. This allows the doctor to ensure safe monitoring of all patients medications and minimises medication wastage due to dose changes/alterations. As such, you will be issued with one month supply of medication at a time unless circumstances such as holidays require different. In this case the extra issue must be authorised by your doctor.

Managed Repeat System:

If you have the same regular items each month, talk to a member of your chosen pharmacy team about managed or batch repeats (where they do the ordering for you). Please note, not all pharmacies offer this service. 

If you normally take regular repeat medication please let us know by:

• Giving us a copy of your repeat prescription slip.
• Give us a copy of your medication label on your medication box or bottle which has your name, medication dosage and date.

The prescribing pharmacist will check your medication list and put them on the repeats list but we recommend you make an appointment with the Doctor or Pharmacist to have a medication review within the first month of registering with the surgery. It can take a couple of weeks for your previous records to be transferred to us from your last GP surgery.  If you need medication before that, you can bring in your repeat slip and request your medication. Your doctor might need to contact you about your medication request. Please allow up to FOUR WORKING DAYS for a prescription request.

If you have an on-going problem and would like another prescription of a medication previously prescribed to you by the doctor (but not on your repeat list) you may request another prescription. Please let us know the reason for your request and a contact number, in order for the doctor to review your request.

You can make the request online via the methods listed above. 

Non-repeat medication request may take up to 2 working days to process and the doctor may wish to speak with you.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.